Grievance Redressal
Last updated: 7 November 2026
How to raise a complaint, as required by the IT Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
Name: [Grievance Officer name]
Address: [Registered office address], West Bengal, India
Email: gopicnic.in@gmail.com
Phone: [Contact phone]
Hours: Monday to Saturday, 10 am – 6 pm IST
How we handle complaints
We acknowledge every complaint within 24 hours and resolve it within 15 days.
Requests to remove content that exposes private areas, impersonates someone or is sexual in nature are acted on within 24 hours.
Please include your name, contact details, the page or listing concerned and a description of the issue.
Further options
If you are unhappy with our response you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the Data Protection Board of India for data matters.